| How It Works |
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| Your organization can be up and running with GoToAssist in just a few days. Plus, GoToAssist's incident-resolution tools, reporting functionality, integration services and technology are based on support best practices, directly contributing to lower support costs, improved end-user productivity and increased customer loyalty. GoToAssist is consistently chosen by support organizations over other solutions due to better security and faster incident-resolution times. |
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| GoToAssist is available in English, French, Italian, German, Spanish and Dutch and is delivered on demand through a fully redundant network of six data centers worldwide for faster performance. |
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| Learn more about GoToAssist by attending a Webinar. Or, request a free product demo. |
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| Here's how it works: |
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Step 1: The end user goes to the GoToAssist support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end user's permission, the GoToAssist thin-client is downloaded to the end user's device while the end user is in the Web queue. The representative then begins a remote-support session with the end user. |
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| Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL and a unique connection code to begin the remote-support session. |
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Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including: |
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ChatLink™ |
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Remote Diagnostics |
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File Transfer |
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Reboot/Reconnect |
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Remote Viewing/Control |
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Annotation Tools |
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Team Collaboration |
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Session Transfer |
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Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty. |
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| Want to try GoToAssist? Request a complimentary GoToAssist evaluation today. |
